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Frequently Asked Questions

 

I’ve noticed a roof leak! What do i do?  roofing contractors near me

Don’t panic! If the leak is near to electric sockets or appliances make sure they are turned off. We always recommend to try to solve the leak as soon as possible. Compare it to toothache- It’s not going to go away! CALL us now on 01782 954694 or E-MAIL mailbox@msimpsonandsons.co.uk. We will react quickly and attend straight away, or carry out an inspection on a time and date which suits you. roofing contractors near me

Good customer reviews and recommendations are important to me in finding companies to carry out services. How can you prove you’re reliable?

View our 5 star reviews on Google by clicking here. Our reputation is based on strong recommendations from local customers. We will be all to happy to show you testimonials which a number of these have provided. You will find some of these on the homepage

Is your business insured?

Yes, we’re insured through Public Liability.

Are quotations free of charge?

Yes, we never charge for providing estimates. We also offer free roof reports.

How do you compare to roofers near me? Have you got sufficient experience in the trade?

Yes, our staff have plenty, over 100 years collectively.

Will your quote be the cheapest?

Not necessary. You may find inexperienced, less skilled roofers near you. But rest assured, we use the best materials which are installed by a skilled workforce whilst striving to quote competitively.

Will the work be guaranteed?

Yes, all new roof installations will be guaranteed. Repairs can also be guaranteed in some cases. We also offer Insurance Backed Guarantees for new roof installations for complete piece of mind.

How long will the work take?

It depends on the size of the job. A semi detached pitched roof replacement should be complete within 5-7 working days (weather permitting.)

I’ve read alot of horror stories relating to rogue traders. How can you reassure me of your honesty and fairness?

Firstly, we advise on what (if any) work is required. We will then provide a full written quotation with NO HIDDEN EXTRAS. Our prices always include waste disposal, scaffolding, materials and labour. In the rare event of unforeseen work we always inform you first so that you can decide on what happens next. We believe that so called “cowboys tradesman” should not be trusted – that’s why we are members of the –Staffordshire Trader Register We also support the Responsible Trader Scheme.

Do you require money upfront?

In most cases, no. We may request a deposit if the value of the contract is higher than usual. But rest assured, the deposit will be protected using a Deposit Protection Scheme.

I want you guys to do the work but I’ve found a cheaper quote!?

We are always happy to help. We will request for you to show us a written quote you have received then attempt to match or price below that amount.

I presume that having a new roof installed will disrupt my day-to-day life? Is this true?  

Having a new roof installation carried out will obviously cause a degree of disruption. However, we strive to make the process as stress-free as possible. Our contractors are always instructed to ensure noise, dust, mess is kept to a minimum. We always work hard to ensure your work is done as fast as possible whilst maintaining the highest of standards.

Health and Safety is all important these days. How do you ensure you’re compliant with current regulations?

Our staff are IOSH trained and are CSCS card holders. We are also assessed by national recognised SafeContractor. For larger commercial projects our Head Contractor will always provide Method Statements and Risk Assessments.

Do you specialise in a certain aspect of roofing?

No, we continue to carry out all aspects of work including:

 

 

 

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